Covid 19 Updates

Regency & Villas Covid-19 Updates

 Updated: June 26, 2020

Our team at the Regency & Villas Student Apartment’s has been closely monitoring the spread and impact of COVID-19 (Coronavirus). The health and safety of our residents and employees is of utmost importance to us.

We are diligently monitoring CDC recommendations and are following the local, state, and federal developments regarding the health and economic impacts.

We ask that everyone work together through this challenging time. It is everyone’s responsibility to help stop the spread of this virus and we believe the steps outlined below will help. Please note this plan is fluid and can change as the progression of the virus and information is updated. We encourage all residents, guests and employees to follow CDC recommendations (visit CDC Guidelines here!).

In an abundance of caution, we have made the following changes to our community to help ensure we limit the spread of the Coronavirus.  We thank you for your understanding and continual support in helping keep our residents and employees safe!

LEASING & MANAGEMENT TEAM

 

  • Business Operations: We are open as an essential business with normal operating hours and are available for your needs via email or phone. However, due to the City of Denver’s Stay at Home Public Health Order, our leasing offices are closed to the public until further notice.

  • Online Virtual Leasing Tours: We provide virtual tours of nearly all of our floor plans which you can watch 24/7 under our “Virtual Tours” page.  Get a feel for your new “home away from home” right from your phone or computer!

  • Community Amenities: In an abundance of caution, we have temporarily suspended access to many of our community amenities due to Covid-19 related precautions. We have temporarily suspended the free shuttle to Auraria Campus as well.  We expect it will be operational beginning the Spring ’21 semester. Our team will continue to provide updates through email and our social media pages.

  • Staffing: A limited number of employees will be available during this time to continue operations remotely. Please be patient with our communication as we will be staffed with a smaller crew than usual.  Emailing [email protected] will get you in contact with our management team directly!

  • Safety: All of our employees practice recommended social distancing, hand hygiene and mask protocols.

  • Leasing: Our leasing team can help you find an apartment virtually via phone or email, with our virtual 3D tours, photos, floor plans and videos. In addition, starting July 6th, we are offering in-person tours with safety requirements by appointment only (contact [email protected]). All applications must be filled out online.

 

RESIDENTS

 

Resident Inquiries:

  • For general resident requests, our team of managers can be reached by emailing [email protected].  We are also available by phone at (303) 477-1950.

  • For EMERGENCY maintenance issues, please call (303)-477-1950 immediately.  If you are reaching our team after hours, please call (720) 939-1083 to speak with a team member. We regret we are not able to offer any or routine/non-emergency maintenance requests until further notice.

 

Rental Assistance Resources:

  • Please email [email protected] for updates on the latest rental assistance resources for our residents along with taking advantage of researching opportunities online through your university.

 

Inspections & Tours:

  • Apartment inspections and leasing tours have been cancelled for occupied apartments. No one will be entering your apartment unless there is an emergency maintenance issue or an inspection that Management deems necessary at this time.

 

Community Amenities:

  • As of June 2020, select community amenities have been re-opened, with safety requirements in place.  Signs have been posted in these areas which outline mandatory policies that residents must follow at all times to ensure we can continue to keep these amenities open.

  • Bus Shuttle SuspendedIn an abundance of caution, we have temporarily suspended access to many of our community amenities due to Covid-19 related precautions. We have temporarily suspended the free shuttle to Auraria Campus as well.  We expect it will be operational beginning the Spring ’21 semester. Our team will continue to provide updates through email and our social media pages.

  • Laundry rooms will stay open with an additional focus on cleaning and sanitizing.

 

Cleaning & Safety:

  • Frequent and deep cleaning of hard surfaces in common areas wherever possible continue to be a top priority. Please assist us in doing what you can to keep your homes and common spaces as safe and healthy as possible in this effort.

  • Our maintenance teams and approved vendors are completing emergency work orders with proper screening and hygiene protocols.

 

For residents who feel ill or have been identified as positive for COVID-19, please follow the advice below.

  • Follow CDC recommendations at all times (click here)

  • Stay in your apartment and immediately let a medical professional know you are feeling sick. Separate yourself from other residents and pets.

  • Before leaving to go to the doctor, call ahead to let them know.

  • If you need to leave your apartment to go to a doctor, please wear a mask over your nose and mouth (or in the absence of a mask, use a scarf or handkerchief) and disposable gloves. Discard these items upon return and/or wash immediately.

  • Any co-residents should use a face mask and or gloves when in the same room as you.

  • Do not use public transportation, ride sharing, or taxis.

  • Do not enter any public areas in the building.

  • Cover your coughs and sneezes with a tissue, discard immediately in a lined trashcan, and wash your hands immediately afterwards following the steps noted above.

  • Do not share personal items (dishes, utensil, cups, bedding, towels, etc.)

  • Clean all high-touch surfaces every day.

 

It’s very important for everyone to stay up to date and follow the most recent guidance provided by health officials. You should direct your questions to the local/public health department or the CDC.

The CDC prevention information includes:

  • Wash hands often with soap and water for a minimum of 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer.

  • Avoid touching your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are sick.

  • Stay home when you are sick.

  • Cover your cough or sneeze with a tissue, then throw the tissue away.

  • Frequently clean and disinfect touched objects and surfaces.

ADDITIONAL RESOURCES

If you need more information, here are other resources for the most up to date news and developments related to COVID-19:

 

Thank you for your understanding and assistance in these trying times!

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